Refund policy
🌸 Return & Refund Policy | RosyParfum
At RosyParfum, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our return and refund guidelines below.
🔄 Returns
Due to the nature of our products (fragrances and personal care items), we only accept returns on unopened, unused items in their original packaging.
To be eligible for a return:
• You must request a return within 15 days of receiving your order.
• Items must be unused, sealed, and in the same condition you received them.
• Proof of purchase (receipt or order number) is required.
Please note: For hygiene and safety reasons, we cannot accept returns on items that have been opened or tested.
💸 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer (unless the item was defective or wrong).
🚫 Non-Returnable Items
• Opened or used products
• Gift cards
• Sale or clearance items
📦 Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item(s) and packaging. We will happily replace or refund affected items.
📩 Contact Us
For any questions or to initiate a return, please email us at:
📧 rosybyparfum@gmail.com